Privacy Policy

1. Introduction

Sync Pulse PVT LTD ('Syncpulse', 'we', 'our', or 'us') is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at syncpulse.site or use our data synchronization and automation platform.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and company details submitted via contact or trial request forms
• Billing information (processed securely through our payment partners; we do not store card details)
• Support tickets, chat messages, and communications with our team
• Account credentials for platform access

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, and navigation patterns on our website
• Referring URLs and search terms used to find our website
• Platform usage data including features accessed, workflows created, and integration activity logs

Data Processed Through Our Platform

When you use Syncpulse to synchronize your business data, we process your business data solely to deliver the synchronization service. We do not use your business data for any purpose other than providing the contracted service.

3. How We Use Your Information

• To provide, operate, and improve the Syncpulse platform and services
• To process your subscription, billing, and account management
• To respond to enquiries, support requests, and communications
• To send service-related notifications, updates, and security alerts
• To send marketing communications where you have given consent (you may opt out at any time)
• To analyse usage patterns and improve platform performance and user experience
• To comply with applicable Indian laws and regulatory requirements
• To detect, prevent, and investigate fraud, security breaches, or misuse of our platform

4. Data Storage and Security

All data processed through the Syncpulse platform is stored on servers located within India, in compliance with applicable data localisation requirements. We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for all data in transit
• Role-based access controls and multi-factor authentication
• Regular security audits and penetration testing
• 24/7 infrastructure monitoring and intrusion detection

While we implement robust security measures, no system is completely immune to security risks. We encourage users to use strong passwords and report any suspected security incidents to info@syncpulse.site immediately.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., cloud infrastructure, payment processing), bound by confidentiality agreements
• Legal Compliance: When required by Indian law, court order, or government authority
• Business Transfer: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users
• With Your Consent: For any other purpose with your explicit prior consent

6. Your Rights

Under India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable regulations, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer

To exercise any of these rights, contact us at info@syncpulse.site with the subject line 'Data Rights Request'.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations:

• Account and subscription data: Duration of the contract plus 7 years (as required under Indian tax law)
• Support and communication records: 3 years from the date of last interaction
• Website analytics data: 26 months from collection
• Marketing consent records: Until consent is withdrawn plus 1 year

9. Children's Privacy

Our services are intended exclusively for business use by individuals aged 18 years and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has submitted information to us, please contact info@syncpulse.site.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. We will notify registered users of material changes via email at least 14 days before the changes take effect. The 'Last Updated' date at the top of this page reflects the most recent revision. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us